About the client
They're a German manufacturer of high-end domestic appliances and commercial equipment.
In many countries, they're the most coveted brand in its branch of industry and stands for excellent results combined with the lowest possible energy consumption.
"The service we receive from Swiftpak is excellent."
An 8 year partnership based on high-quality packaging that performs well
They initially struggled with inconsistent quality in tape and carton from their previous packaging supplier. These inconsistencies were not being resolved in a timely manner by the supplier and additionally, they were hit with multiple price increases.
Their customers have high expectations and having the right packaging to protect their appliances is key. For more than 100 years it has been a proven adage that you can trust this company and rely on their appliances. At Swiftpak trust is one of our core values and we were fortunate that this client decided to put some trust in us to help with their packaging.
A bespoke approach
After an initial meeting to fully understand the client's needs, E-tape was put forward as a solution for the quality issues. E-Tape is a premium, high performance tape with a small core and big roll length up to 150 metres.
To counteract multiple price increases, we offered a 12-month fixed competitive pricing and transparency regarding future price increases.
Craig, the Account Manager, also looked at rationalising the client's packaging to save costs and give them greater flexibility.
Stock level updates and next day delivery
With regular stock level updates and next day deliveries, they can quickly evaluate if the stock holding needs to be amended. On top of that, it frees up space as no large quantities on site have to be stored. They have worked with Swiftpak for over 8 years and we look forward to many more years.
We know our Account Manager Craig Gulley very well and have worked with Craig for 8+ years now. He fully understands the needs of our business and will often make recommendations for improvement.
Interested in some of the packaging that made our solution a success?
Our customers are number one priority. That’s why we only offer the best quality solutions and products. Have a look for yourself.