Packaging Advice

Packaging solutions from the people you can count on, through the good and bad times

8 mins

Whether you’re an existing customer of Swiftpak or if you’re searching for the stock you need during this uncertain time, we wanted to take a moment to let you know that Swiftpak is here for you during and after COVID-19. There has rarely been a time when solidarity was as important as it is now. At Swiftpak, we treat everyone like family, so if there is anything we can do to help you and your company through this challenging time, please do not hesitate to contact us. We’re all in this together.

It’s super important to us that both our new and existing customers know that they can count on us at any time. That’s why we assign all of our customers a dedicated account manager, who will look after your questions and queries and resolve them within 4 hours. 

Due to COVID-19, the majority of our office staff will be operating remotely in the coming weeks. Communicating with you is important to us though, which is why we’re able to set up virtual meetings and conference calls so we can carry on with our personal service as normal. 

When it comes to choosing the right packaging supplier for your business, there’s a number of elements that you’re probably considering. Do they offer the product range I need? Is the customer service really as good as they claim? The process of choosing the supplier for your packaging operations can be daunting for many businesses, and it’s a process that we’re committed to making effortless for all of our customers. 

Personal service

You’re probably wondering how our warehouse and delivery drivers will be operating during this time. Don’t worry, this is all in hand too! The safety of our staff and customers are our priority, which is why we’re taking extra health & safety precautions to make sure our staff are well and able to deliver the professional service we pride ourselves on. 

We’re adapting to the current times and making sure that we continue to provide the high quality service that we’re known for. There will not be a drop in our ability to support your business or communicate with you about any of your questions or needs! Swiftpak will continue to support you.

Always in stock, no matter what 

In a time when many supply chains around the world are being tested, it’s especially important for us to continue making sure our customers have access to the goods they need, exactly when they need them. 

That’s exactly why we’ve focused on managing and safeguarding our own supply chain during the COVID-19 outbreak. Swiftpak is able to continue offering all the essential packaging supplies you need. With over 2,500 essential packaging products in stock available to you when you need them, we’ll be ready to get them to you - just like normal. 

Can’t find what you’re looking for? Get in touch with our team! We have a large supply network so we’ll try our best to help you find the supplies you need.

Browse packaging products

We know how important it is that your products arrive in perfect condition, which is why our bespoke packaging solutions are so popular amongst our customers. We have tons of experience in creating innovative solutions, with 50% of our products designed for customers who need bespoke packaging solutions. 

With over 40 years’ experience as a reliable packaging supplier, you can rely on us to turn a complicated process into a simple solution.

Fast and reliable next day delivery 

We pride ourselves on our speedy next day delivery and it’s always a top comment in our customer reviews! We’re not individual sales, operations and finance teams...we’re Swiftpak and we always work as one team to get your goods delivered to you as quickly and as safely as possible. That’s why 98% of our customers who ordered stock items before 15:00 receive their order the next day. 

And, to give our customers complete transparency you can see the status of your order by logging into your online account. You can easily track and view a breakdown of your orders so you’re always up to date and you can be confident that we have everything in hand. 

During the current COVID-19 outbreak, we understand that there might be changes in delivery requirements. For any changes, please get in touch and we will be happy to make it work for you. As a further precaution, we can email the delivery note to you prior to receipt of goods. Once the delivery arrives please respond to the email confirming full receipt of goods. Alternatively, the driver can take a photo of the printed and signed delivery note.

Local to your business

We know that our customers trust us to deliver their order safely, quickly and on time. And we know that we can keep to that promise!

Our team cares, and we all work together to make sure we deliver what we promise. That’s why we maintain ownership until your order reaches your door. With our own team of dedicated Swiftpak drivers and our own trucks, we’re fully prepared and solely focused on getting your delivery to you. 

Due to the current situation surrounding the COVID-19 outbreak, we’re aware that it is a possibility that some of our operational team may need to be at home. That’s not something our customers have to worry about though, as we have our very own backup warehouse team ready to take on anything they might need to. We also have support for our delivery team, with a team of licensed drivers in place. Rest assured, our Swiftpak team is set up for effective and collaborative working.

Easy orders, adapted to you 

To make your lives as easy as possible, we recently redesigned our website so that it is as easy as possible to use. We wanted a place where customers could find the products they need and order them without any hassle. 

All you need to do is set up an account, place your order and that’s it! Organising your packaging supplies has never been easier, and you’ll have access to competitive prices across 2,500 packaging supplies, top customer service and next day delivery. 

But, we haven’t stopped there! To give our customers even more insight into how they can streamline their supply chain, we generate a full spend report so you’ll be able to identify trends in spend. You’ll even be able to filter by delivery address, employee, product and product category. Swiftpak will help your business achieve its packaging objectives. 

Environmentally responsible

We take pride in helping our customers reduce their waste and look at eco-friendly options. We’re so proud to be an environmentally responsible packaging supplier and we love working together with our customers to help them meet their environmental packaging responsibilities. But, just how do we do that?

We’ve always been proud to be a company with the environment at its heart. Even with the world’s focus on the coronavirus outbreak at the moment, we’re still as committed and passionate about our sustainable vision as we’ve always been. In light of the outbreak, the coronavirus has shown some unintended environmental benefits. 

A recent report has shown that the coronavirus has helped the world’s largest emitter of greenhouse gases, China, reduced its carbon footprint by a quarter in just two weeks

Although these are uncertain times for people all around the world, this climate data is encouraging to many who have been a part of the growing climate conversation. 

Over the past year, we’ve been thrilled to see a global shift in the climate conversation, with more companies and individuals choosing to swap their usual products for more sustainable alternatives that will benefit the environment. That’s why our product range is constantly evolving, with new products coming to market that are more environmentally friendly. Swapping to eco-friendly products is easier than you think, and often a simple product swap can help your business to reduce its waste, improve recyclability and even reduce your costs.

To help our customers reduce their carbon footprint, we generate a packaging Waste Report, which you can access directly from your online account. We’ll break down your paper, plastic, metal and wood usage, and we’ll give you the ability to compare your stats year-on-year. And if you want to showcase how you’re improving your packaging waste, you can even download your customised report and send it off to those who matter. 

Our aim has always been to be a company that cares about the environment, and we’re so thrilled that we’ve been helping our customers to opt for more eco-friendly options!

We are here for you 

Keeping our customers updated with the status of their orders is super important to us as a reliable packaging supplier. With our office staff working remotely at the moment, we’re taking extra measures to make sure we’re more accessible than we’ve ever been. We’re always available for virtual meetings and conference calls with our customers, or you can contact us via phone, email, chat or WhatsApp, as usual.

Your packaging supplier should make your packaging operations straightforward and trouble-free. You should make sure you have all of your questions answered so that you’re confident you’ve chosen a reliable packaging supplier you can count on.

If you’re looking for a packaging supplier you can count on, get in touch with our Swiftpak team today to speak to a member of our team. We’d love to hear from you and to answer any questions you may have.